Ajax – Fiori understands that the construction industry does not run on high technology products alone – it requires excellent product support as well. That is why after conducting market research on service aspects and trends in the industry, the company has come up with a unique package, the Customised Action Plan or CAP. These service packages are tailor made for each customer based on his machine, job and site requirements. This ensures that the machines are kept running efficiently by Ajax-Fiori’s highly qualified service group, while the customer can focus on running his business, without having to worry about downtime.
Some examples of CAP’s are:
EQUIPMENT PREVENTIVE MAINTENANCE AGREEMENT
This would include:
On site Preventive Maintenance Agreement: equipment performance to factory specification.
Trained and experienced technicians to inspect and maintain your equipment.
Reports on indicators of wear and tear to prevent costly breakdown – less downtime.
COMPREHENSIVE PARTS AND SERVICE AGREEMENT
This would include:
All the activity in the Preventive Maintenance Agreement
PLUS
Guaranteed parts consumption cost, including all spares, oils and lubricants.
